ERP & SAP Services
We provide reliable day-to-day support, custom report configurations, and targeted technical work packages for enterprise resource planning platforms operating across the German mid-market.
Scope & Deliverables
We engage on clearly scoped activities within this practice:
- ✓Ticket-based application maintenance (AMS) for tier-2 and tier-3 functional issues
- ✓Configuration adjustments and custom report development in SAP and Dynamics environments
- ✓S/4HANA migration work packages including legacy data cleansing and cutover testing
- ✓Technical preparation and interface validation for mandatory B2B electronic invoicing
- ✓Release testing, vendor patch verification, and regression test coordination
Typical Engagement Steps
Technical Scoping & Access Setup
We review existing system documentation, ticket backlog priorities, and establish secure VPN/transport connections.
Service Level & Workflow Definition
Clear communication channels, ticket triage processes, and escalation protocols are formalized in writing.
Active Resolution & Sprint Delivery
Tickets are resolved and approved enhancements are delivered according to agreed sprint or SLA timelines.
Technical Documentation
All modifications, configuration changes, and interface notes are recorded directly within your system repository.
Commercial Engagement Models
Ticket-Based Support (AMS)
Predetermined monthly capacity allowances with transparent rollover rules for operational stability.
Fixed Work Package
Clearly scoped deliverables (such as e-invoicing data integration or cutover validation) with locked milestones.
Time & Material
Specialist technical and functional consultant billing on verified project hours for open-ended modernization programs.
Operational Boundaries & Prerequisites
What is Outside Scope
- ✕Turnkey multi-year S/4HANA implementation ownership without partner integration
- ✕24/7 round-the-clock emergency infrastructure hotlines
- ✕ERP software license brokerage or direct software reselling
Client Prerequisites
- →Established transport management and system access credentials
- →Designated internal functional lead for business sign-off
- →Current system backup routines verified by internal IT
Frequently Asked Questions
Which ERP systems do you support?
Our core competence focuses on SAP environments (S/4HANA, ECC 6.0), Microsoft Dynamics 365 Business Central, and established German mid-market systems.
Can you assist on subcontracted work for primary implementation partners?
Yes. We frequently deliver targeted sub-packages—such as data preparation, cutover testing, and report adaptations—working alongside primary systems integrators.
How do you handle custom modifications?
All custom modifications are evaluated against clean-core principles where applicable, documented comprehensively, and tested in dedicated staging environments before transport.